Terms & Conditions
- Introduction
Welcome to Sweet Peas & Tees. These Terms and Conditions govern your use of our website sps-creation.com and any transactions or interactions with us. By accessing or using our website and services, you agree to these Terms. If you do not agree, please do not use our website or services. - Products and Services
- Product Information: We strive to provide accurate descriptions and images of our products. However, we do not guarantee that product descriptions or images are entirely accurate, complete, or error-free.
- Pricing: All prices are listed in USD and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be added at checkout.
- Orders and Payments
- Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability or errors in pricing.
- Payment: Payments are processed through secure third-party payment processors. You agree to provide accurate and complete payment information for all transactions. We are not responsible for any errors or issues with payment processing.
- Shipping and Delivery
- Shipping: We offer shipping options as detailed on our website. Shipping times may vary based on location and availability. We are not responsible for delays caused by third-party shipping carriers.
- Delivery: Risk of loss or damage to products passes to you upon delivery. Please inspect your order upon receipt and contact us immediately if there are any issues.
- Return Eligibility
- Personalized Items: Items made according to your specifications, including custom text, design, or other modifications, are generally not eligible for return or exchange unless there is an issue with the product.
- Non-Returnable Items:
- Customized Products: Items that have been personalized or made to order according to your specifications.
- Special Orders: Items created specifically for you or not part of our standard inventory.
- Return Conditions:
- Defective Items: If the item arrives damaged or defective, please contact us within 2 days of receipt with a clear description and photographic evidence of the issue. We will offer a replacement, as applicable.
- Incorrect Orders: If the item received does not match the order confirmation, please contact us immediately for resolution.
- Return Process:
- Contact Us: Email us at marcella@sps-creations.com or CustomerSupport@sps-creations.com within 1 day of receiving your order. Provide your order number, a description of the issue, and any relevant photos.
- Return Authorization: We will review your request and provide instructions for returning the item if applicable. Do not send the item back without our authorization.
- Return Shipping: For authorized returns, pack the item securely in its original packaging. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
- Intellectual Property
- Ownership: All content on our website, including text, images, and logos, is owned by or licensed to Sweet Peas & Tees and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
- User Conduct
- Prohibited Activities: You agree not to engage in any unlawful, harmful, or fraudulent activities while using our website or services. This includes but is not limited to unauthorized access, misuse of information, or harassment of other users.
- Limitation of Liability
- Disclaimer: Our website and services are provided “as is” without any warranties or guarantees, express or implied. We do not guarantee that our website will be uninterrupted or error-free.
- Limitation: To the maximum extent permitted by law, Sweet Peas & Tees shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
- Indemnification
You agree to indemnify and hold harmless Sweet Peas & Tees, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of our website, products, or breach of these Terms. - Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. - Contact Us
If you have any questions or concerns about these Terms, please contact us at: marcella@sps-creations.com or CustomerSupport@sps-creations.com. Thank you for choosing Sweet Peas & Tees!